We get it—payments are never fun, but they shouldn’t be a hassle, either. We want to make your life a little easier with our simple payment process so you can bask in all the wonderful benefits of solar without having to stress about when your next payment will be.
When Do We Start Your Payment?
We start your payment after your AC installation is complete. Of course, we also need to make sure everything is running properly before we begin charging you. Our after-service team will first confirm that your system is effectively producing as much energy as it should. If everything is good to go, we’ll begin your payment on the first day of the following month.
If, for example, we finished AC installation on August 15th, we would start your financing payments on September 1st.
How Do Payments Work With Polaron’s Financing Program?
We like to get ahead of the curve and ask for most of what we need when the contracts are being signed. We’ll request a void cheque and ask you to sign a sunline agreement so we can easily start your monthly payments after the system is on and running. Don’t worry; all of your information is kept protected and secured in our system.
Before the installation, we always ask our customers to sign a sunline execution agreement to confirm your total cost, including any additional costs outlined in the site assessment report. The sunline execution agreement will show you an overview of your system size, system cost, additional cost, and monthly payment. This stage is meant to offer full transparency and give you a clear idea of what to expect once the payments begin.
So what happens after your system is installed? Remember how we asked for your void check at the beginning of the process? That’s it—you won’t have to do anything else. We’ll set up pre-authorized debit payments, which will be withdrawn on the 1st of each month until the financing term is complete.
How Do You Calculate My Monthly Payment
For those participating in our 0% financing program, we calculate your monthly payment by dividing your total system cost by the number of months in your financing term. Any additional costs such as attic reinforcement, breaker panel upgrade, or alternative connection methods will be disclosed in the site assessment report and reflected on your sunline execution agreement.
How Do I Check My Invoices and Remaining Balance
It can be hard to track how much of your system you’ve already paid off. If you’d like to see your remaining balance, please feel free to contact our accounting department at firstname.lastname@example.org, and we’ll be more than happy to prepare and send you a buyout quote. You’ll be able to see your remaining balance, your monthly payment amount and how many payments you have left in your financing term.
Please note that we cannot provide buyout quotes if there is an outstanding balance on your account. If you do have any missed payments, please make sure the bank information you gave us is correct and up to date. If you’d like to update your information, please reach out to our accounting department.
If you’d like to see your previous payments, please visit our user-friendly customer portal. You can find your previous invoices available to view and download anytime.
How do I pay?
All monthly financing payments will need to be made through a pre-authorized debit, as discussed above. Unfortunately, we do not accept credit cards or other forms of payment for our financing program.
If you need to send us a payment for the permit fee, deposit, cash deals or anything else, there are a few payment options we accept.
E-Transfer: You can e-transfer us at email@example.com.
Cheque: Mail a cheque for the payment to the Polaron Energy Corp. office. The cheque should be made payable to Polaron Energy Corp. This cheque should be mailed (cheque image only not accepted) to our office at
3761 Victoria Park Ave #9,
Direct Payment: Please contact our accounting department, and we’ll send you our account information so you can make a direct payment through your financial institution.
Credit cards are not an accepted form of payment except for permit fees. Anything else will need to be paid through one of the options mentioned above.
If you have any questions or concerns about your payment, our accounting department is here to help! Please email us anytime at firstname.lastname@example.org.