Product Warranty

Your utility company will need to come by and install either a smart meter or bi-directional meter before you can turn your system on. This may happen before or after your installation, depending on your utility company. Please contact your utility company to confirm whether your meter has been installed. Once the new meter is in place, you can turn on your system!

Please follow these instructions to make sure your solar energy system is properly turned on. If you have any questions or concerns, please contact our after-service team for assistance.

We’re just as excited as you are to see your power bills drop! Your next bill will depend on a couple of factors including:

The time you got the system installed: If your system was installed close to the end of your billing period, you likely won’t see that much a difference after the first bill.

The season you got the system installed: If you have your system installed during the winter, it’s completely normal to have higher bills since there wouldn’t be any built up credits from summer generation.

Please reference your solar proposal and monitoring app to see how much savings you can expect from your system during the month it’s installed.

Please keep in mind that even if your entire energy consumption is offset by solar, you will still be charged the fixed fees associated with your power bill.

Keep up to date with your solar production on your monitoring app! Please look for an email titled “[IMPORTANT] Electrical Inspection Passed” with attached instructions and your login information. Depending on your inverter type, you can also view the video tutorial below to login,

APsystem inverters: Download the EMA System App + Follow These Instructions
Hoymiles Inverters: Download the S-miles App + Follow These instructions

If you experience any issues logging in, please contact our after-service team for assistance

Don’t worry, this doesn’t automatically mean that your system isn’t working!

In most cases, if your monitoring app is showing 0 production, it means that there is a connection issue with your monitoring device and solar system.

Your panels are likely still generating energy like normal but the production data isn’t being picked up by your monitoring app. A monitoring device connection issue WILL NOT impact your solar panel’s performance.

We definitely understand the importance of having a functional monitoring system to make sure each panel is working in peak condition. If you don’t see any production on your app, please try to reconfigure your app using the instructions below or contact our team for assistance.