Frequently Asked Solar Questions

Solar photovoltaic energy is the fastest-growing source of electricity in Canada. There are different programs available across Canada that help minimize your carbon footprint and subsidize the cost of investing in your solar system. Climate change continues to be an essential topic in Canada, as this phenomenon affects us all. Save money and save the environment all in one shot.


Request a quote today and see much energy consumption can be offset by going solar with Polaron.

a. Experience. We are one of the fastest-growing and most experienced solar companies in Canada. We are now supported by a billion-dollar solar investing company that has given us the stability required in an ever-changing marketplace.
b. Top-tiered products with competitive pricing. We provide competitive workmanship warranty services, and you can be assured that we will be present for the long haul
c. Unique programs that help more going solar more accessible and more affordable. Minimizing the impact of an investment this size to ensure you reap the benefits earlier than later.
d. Hassle-free. We take care of the paperwork, inspection, and working with the municipalities and other related authorities. We make a difference with the excellent services we provide. If you require more detail, please reach us by calling (647) 557-1207 or email to info@polaronsolar.com.

Our full turnkey solution provides you with a complete package of top-tier products and professional services to ensure a hassle-free experience when you are installing a solar panel system for your home. We will take care of everything so that all you need to do is lean back, switch the system on, and start saving money.

Solar panels will convert the sunlight (protons) into direct current (DC) electricity. The inverters and micro inverters then take DC energy and convert it to Alternating Currents (AC), which is safe, usable energy. Therefore, every day when the sunlight hits your roof, your rooftop will be generating electricity and paying itself off with renewable energy. The solar energy powers your home directly, and the excess energy will be sent back to the local utility grid as dollar credit for your next utility bill.

Depending on how much energy you currently use at home, the savings will vary. We will design a system that maximizes savings by using highly efficient panels and incorporating a system layout that utilizes areas with the most sun exposure. Contact us to get a free proposal, let’s take care of the rest for you!

No worries! Our team will help you transfer your solar contract to the new homeowners! Please contact our team in advance so that we can prepare the paperwork for you. We suggest you inform potential buyers early to make sure the process is smoother! Also, if it happens during the leasing term, you can buy out the system at any time and group the price. According to the research conducted by Lawrence Berkeley National Laboratory in California, houses with rooftop solar panels can be sold faster and at a higher price, compared with a similar home without one*.



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Solar shingles are half efficient as solar panels because they need ventilation. Not only that, they are twice the price and aren’t designed for Canadian climates or weather conditions.

The majority of our clients are retiring or will retire in a few years from now. They will have to live on a fixed income and want to protect their family against the rising cost of electricity. By investing in solar, you protect your budget, increase the value of your home (as solar is an appreciating asset), and make a positive impact on future generations.

There are several steps to prep and install solar energy:
1) Site assessment
2) System design
3) Structural Design
4) Engineering Design Stamp
5) Local Distribution Company (LDC) request to connect application
6) Rebate applications
7) Building Permit Application
8) Hardware Packaging & Prep
9) Panel Installation
10) Electrical Installation
11) Electrical Safety Authority (ESA) Assessment
12) Issue ESA certificate to LDC
13) Final inspection & commission
14) Utility interconnection
15) Issue ESA to confirm rebate
16) Close Building Permit with Municipality
17) Monitoring & maintenance
Too complex? Don’t worry. Polaron provides a turnkey solution, where our expert team will assist you every step of the way. We take care of the paperwork, inspection, and working with the municipalities. We will make your solar experience as hassle-free as possible! Please feel free to reach us by calling (647)557-1207, or sending an Email to sales@polaronsolar.com.

In most cases, it will take around 4-6 months from site assessment to the moment the system is online. However, the length of the period will vary from home to home, depending on the application process, weather conditions, etc. However, we will try our best to speed up the process.

Our company employs local, and Polaron certified installers and technicians who will install the solar system on your rooftop to ensure a seamless process.

Polaron has a variety of programs to meet your current financial situation. Contact us for more details, please reach us by calling (647)557-1207, or send an email to sales@polaronsolar.com about what programs are available in your area.

The return on investment is contingent on which program you wish to go with and the rebate available in your province. Many of our customers are experiencing an immediate ROI, meaning the cost each month is outpaced by the savings from day one or close to it. In short, your lifestyle does not need to change, and you can start reaping the benefits almost immediately.

We also encourage you to contact the Municipal Property Assessment Corporation (MPAC) to discuss how your project may affect your municipal property taxes. The Municipal Property Assessment Corporation (MPAC) has created a website with information available on how having solar panels installed on your property may impact your property taxes. Typically, Small-size ground installations, with a generation capacity up to 10 kW, will not see an increase in assessed value or a change in classification.

Our company carries commercial general liability insurance to ensure the quality of work. We do recommend that you contact your home insurance company or broker to confer with them regarding your insurance policy before signing. Individual companies may have policies Polaron is not aware of. You may be able to insure the panels under your standard home insurance.

Yes. But the panels need to be taken down first and put back on after the shingles have been replaced. The customer shall bear the cost of the removal and re-installation. Typically, if the shingles are near the end of their lifespan, our company recommends that the shingles be replaced before installation, with the solar panels, are built on top of the shingles, they naturally form extra protection for anything underneath.

The proper installation of a solar system will not result in your roof leaking. We have a two-year workmanship warranty for 5 million dollars for all the work done on your roof.

No! Solar panel systems are made of durable tempered glass and have no moving parts, which means there is nothing to maintain. If something does happen, your system monitoring app will alert you, and you have a 25-year performance warranty on the panels to cover any issues.

Polaron does not encourage any removal of snow or ice on the panels especially rooftop systems. Please know that the increase in production for the entire year would be approximately 5% which is not worth the risk of cleaning snow off your panels.

Polaron installs critter guards on your solar system to help prevent animals from entering your system. This is the mesh that is wrapped around the ends of your solar system.

Polaron’s customer portal is our exclusive way of making sure all the necessary information you need to know about your system and project is available 24/7, including estimated timelines, finance information and live data. Learn more about why we started our customer portal and all the fun features it has to offer!

We pull your live data information directly from your monitoring system. This provides you with another place to check your production, especially over a certain period of time. Beyond that, you can also view your project process, and finance information and check in on how many Polaron Points you’ve collected to redeem exclusive gifts. The goal of our customer portal is to build an integrated platform so you can get the most out of your experience with Polaron.

Unfortunately, microFIT customers don’t currently have access to our customer portal because we can only connect with Net Metering projects at the moment.

We would recommend checking your production in the following ways:

1. On your APsystems app;
2. Use the “Find Your Neighborhood” feature on our Live Data Map to locate your installation.

When your project moves to project management we’ll send your sign-in instructions with a temporary password to your email address. You will be required to set your own password after you sign in for the first time.

If you can't locate our email, you can reset your account's password or contact it@polaronsolar.com to gain access to your account.

Please use the email address that you provided to Polaron when you signed up with us.

If you’d like to change your email, please reach out to marketing@polaronsolar.com or open a support ticket through the customer portal so we can update your email address for you. Kindly allow up to 24 hours for the changes to be applied to your account. We'll let you know when you should use your new email address to sign in.

Keep in mind, each user can only sign in using a single email address at the moment.

1. Click the link in our email to access our Customer Portal.

2. In Email – enter your email address.
In Password – enter the password under the section “Your Customer Portal login information is below” and next to “Temporary Password:” in our email.
Select Sign In.

3. You'll be asked to change your password.
Choose a password different from the temporary password and select Confirm Change.

4. You will receive a confirmation that your password has been changed.
Select BACK TO HOME and sign in with your new password.

There might be multiple reasons as to why you can’t sign in to your portal, including password errors, email changes and wrong verification codes.

Check out our Blog Article to view solutions for common customer portal sign-in issues.

To protect you against potential cyberattacks, please wait a couple of days before trying again.

If you are the account owner and unable to access all 2-step verification methods, please contact it@polaronsolar.com for assistance.

We strongly recommend customizing your password periodically for security reasons.

If you know your password and can sign in to your account, you can reset your password from the Account Security Center:

If you don’t remember your password, follow the instructions below:

Important: Resetting your password will not remove any 2-step verification methods you have previously set. If you are unable to sign in due to 2-step verification, please check out our Blog Article to view methods to recover your account.

We will never send verification codes to your email address. If we are asking you for a verification code, it is very likely that you have 2-step verification enabled.

Check out our 2-Step Verification Blog for more information on setting up and using 2-step verification.

To protect your sensitive information, we strongly recommend you to turn on 2-step verification to add an additional layer of security to your future sign-ins.

Check out our 2-Step Verification Blog for more information and a step by step guide on setting up 2-step verification with our customer portal.

If you don’t want to enter a verification code every time you sign in, you can set your device as a trusted device by checking "Do not ask me for verification again on this browser". Once you’ve verified your identity with this device, you won’t have to enter a code when signing in with the same device next time.

For more information on managing your trusted devices, check out our 2-Step Verification Blog.

1. Click or tap the “My Account” avatar (located on the top-right corner of screen) and select Account Security. You may need to sign in again.
2. Under “More available methods”, select Security Question.
3. Choose your questions and answers. Make sure to choose combinations that are easy for you to remember but hard for others to guess.
4. Select Confirm.

1. Click or tap the “My Account” avatar (located on the top-right corner of screen) and select Account Security. You may need to sign in again.
2. Under “Your ways to sign in”, select Turn OFF next to “2-Step Verification”.
3. A pop-up window will appear to confirm that you want to turn off 2-step verification. Select Turn Off.

Please try verifying yourself with another 2-step verification method you have enabled.

If you didn't enable a second method or lost all of them, contact us at it@polaronsolar.com to request a reset of your 2-step verification methods. We will need you to ask some questions to verify you are the account owner.

We don’t discourage customers from using password managers, however we have disabled the password autofill feature.

We have made this hard decision because of security risks of browser-integrated password managers. It lacks any kind of authentication by default before automatically filling in your password.

We unfortunately cannot enable you access to autofill for other password managers, due to the fact they share the same mechanism in detecting and processing password fields as the integrated one.

Your points can be used to buy items from our online shop (coming soon). Every 10 kWh your solar system generates will earn you 1 point.

Durations for each step can vary depending on the province and weather conditions. If you’d like an update on your project, feel free to open a support ticket through the customer portal or contact our operations team at operations@polaronsoalr.com.

Please reach out to marketing@polaronsolar.com or open a support ticket through the customer portal so we can update the information for you. Please allow up to 24-hours for the changes to be applied to your account.

Yes, you can see your current balance, terms and previous invoices under the finance tab on your customer portal under “Finances”. If you see any incorrect information, please contact us at accounting@polaronsolar.com for further assistance.

Live data provides information about your system’s production. Choose from a wide variety of production data ranging from the last 5 minutes to the last year for a comprehensive view of how much your panels have saved you since the installation. If you notice any issues with your live data, please contact us at after-service@polaronsolar.com for further assistance.

If you aren’t seeing any data in the live data section, there could be some connection issues with your monitoring system. Please send us a support ticket through the customer portal or contact our after-service team at after-service@polaronsolar.com so we can look into your case.

If you have any technical questions, please reach out to it@polaronsolar.com for assistance.