Residential Solar & Battery Storage FAQ

Not necessarily. The total cost of your solar system will vary depending on several factors, including electricity usage, home location, roof size, system size. However, we remove the biggest roadblock of having high upfront costs by offering our low-interest Sunline financing program—with rates as low as 0%! Pair that with government rebate programs, and installing solar is now more affordable than you think! Need more detail? Feel free to reach us by calling 1-888-318-1988, or by sending an email to info@polaronsolar.com.

Yes. Even in foggy, rainy, and snowy days, the solar panels will produce electricity. Polaron Solartech Corp. uses monocrystalline panels with PREC technology that is famous for its higher efficiency and excellent low-light performance. We also incorporate microinverters to ensure the highest output of all panels with limited downtime due to obstructions compared to the traditional string inverter. For customers in Alberta: A study from Northern Alberta Institute of Technology has shown that snow affects your production by only 2.2% over the entire year. Snow will melt almost three times faster off of a panel than it would on a regular asphalt shingle roof. You should be able to produce and bank enough energy during the summer months to cover your needs during the winter months.

Unlike traditional string inverters that have a central inverter for the entire system, microinverters convert direct current into alternating current at the module level to maximize energy conversion and to avoid fire hazards that can be caused by the high voltage on your rooftop. It is not only more efficient and safer but also much easier for maintenance. Our APSystem microinverter also works with a module-level monitoring system called EMA. You can log into the system by cell phone or computer to check the production in real-time.

You get a 25-year performance warranty for your solar panels and a 10-year product warranty. During installation and post-installation on equipment, we carry a minimum limit of liability of $5,000,000. For the LONGI solar modules, there is third-party insurance provided by Munich RE. Additionally, Polaron offers a 2-year labor warranty. Furthermore, the APSystems microinverter comes with a 10-year warranty that is extended to 20 years by Polaron (Polaron has pre-paid for the extended warranty). All of the mentioned warranties make Polaron’s solar panel system a worry-free investment.

With Net-Metering, the electricity generated from the solar energy system is first used to offset any household electrical consumption, and any excess electricity which is not used by the household is then sent to the electrical grid; the excess electricity sent to the electrical grid is returned to you in the form of a credit.

There are several steps to prep and install solar energy: 1) Site assessment 2) System design 3) Structural Design 4) Engineering Design Stamp 5) Local Distribution Company (LDC) request to connect application 6) Rebate applications 7) Building Permit Application 8) Hardware Packaging & Prep 9) Panel Installation 10) Electrical Installation 11) Electrical Safety Authority (ESA) Assessment 12) Issue ESA certificate to LDC 13) Final inspection & commission 14) Utility interconnection 15) Issue ESA to confirm rebate 16) Close Building Permit with Municipality 17) Monitoring & maintenance Too complex? Don’t worry. Polaron provides a turnkey solution, where our expert team will assist you every step of the way. We take care of the paperwork, inspection, and working with the municipalities. We will make your solar experience as hassle-free as possible! Please feel free to reach us by calling (647) 557-1207 or sending an email to sales@polaronsolar.com.

In most cases, it will take around 4-6 months from site assessment to the moment the system is online. However, the length of the period will vary from home to home, depending on the application process, weather conditions, etc. We will try our best to speed up the process.

Our company employs local, Polaron-certified installers and technicians who will install the solar system on your rooftop to ensure a seamless process.

We encourage you to contact the Municipal Property Assessment Corporation (MPAC) to discuss how your project may affect your municipal property taxes. MPAC has created a website with information on how having solar panels installed on your property may impact your property taxes. Typically, small-size ground installations, with a generation capacity up to 10 kW, will not see an increase in assessed value or a change in classification.

Our company carries commercial general liability insurance to ensure the quality of work. We do recommend that you contact your home insurance company or broker to discuss your insurance policy before signing. Individual companies may have policies Polaron is not aware of. You may be able to insure the panels under your standard home insurance.

Polaron’s customer portal is our exclusive way of making sure all the necessary information you need to know about your system and project is available 24/7, including estimated timelines, finance information, and live data. Learn more about why we started our customer portal and all the features it has to offer!

We pull your live data information directly from your monitoring system. This provides you with another place to check your production, especially over a certain period of time. Beyond that, you can also view your project progress, finance information, and check how many Polaron Points you’ve collected to redeem exclusive gifts. The goal of our customer portal is to build an integrated platform so you can get the most out of your experience with Polaron.

Unfortunately, microFIT customers don’t currently have access to our customer portal because we can only connect with Net Metering projects at the moment. We recommend checking your production in the following ways: 1. On your APsystems app; 2. Use the 'Find Your Neighborhood' feature on our Live Data Map to locate your installation.

When your project moves to project management, we’ll send your sign-in instructions with a temporary password to your email address. You will be required to set your own password after you sign in for the first time. If you can't locate our email, you can reset your account's password or contact it@polaronsolar.com to gain access to your account.

Please use the email address that you provided to Polaron when you signed up with us. If you’d like to change your email, please reach out to marketing@polaronsolar.com or open a support ticket through the customer portal. Kindly allow up to 24 hours for the changes to be applied to your account.

There might be multiple reasons why you can’t sign in to your portal, including password errors, email changes, and incorrect verification codes. Check out our Blog Article to view solutions for common customer portal sign-in issues.

To protect you against potential cyberattacks, please wait a couple of days before trying again. If you are the account owner and unable to access all 2-step verification methods, please contact it@polaronsolar.com for assistance.

We strongly recommend customizing your password periodically for security reasons. If you know your password and can sign in, you can reset your password from the Account Security Center: 1. Click 'My Account' avatar (top-right corner) and select Account Security. 2. Under 'Your ways to sign in', select Change next to 'Password'. 3. Enter your new password and select Confirm Change. If you forgot your password: 1. Click 'I Forgot My Password' on the sign-in page. 2. Enter your email and select 'Send Email'. 3. Check your inbox for the password reset email. If you don’t receive the email, check your spam folder or add noreply@polaronsolar.com to your sender whitelist.

We will never send verification codes to your email. If we are asking for a verification code, it is very likely that you have 2-step verification enabled. Check out our 2-Step Verification Blog for more information on setting up and using 2-step verification.

To protect your sensitive information, we strongly recommend turning on 2-step verification for additional security. Check out our 2-Step Verification Blog for a step-by-step guide on setting it up.

If you don’t want to enter a verification code every time, you can set your device as a trusted device by checking 'Do not ask me for verification again on this browser'. Once verified, you won’t need to enter a code when signing in with the same device.

1. Click 'My Account' avatar and select Account Security. 2. Under 'More available methods', select Security Question. 3. Choose your questions and answers. 4. Select Confirm.

1. Click 'My Account' avatar and select Account Security. 2. Under 'Your ways to sign in', select 'Turn OFF' next to 2-Step Verification. 3. Confirm the action in the pop-up window.

Please try verifying yourself with another 2-step verification method you have enabled. If you didn’t enable a second method or lost access, contact us at it@polaronsolar.com to request a reset.

We have disabled password autofill due to security risks associated with browser-integrated password managers.

Your points can be used to buy items from our online shop (coming soon). Every 10 kWh your solar system generates earns you 1 point.

Durations for each step can vary depending on the province and weather conditions. If you’d like an update on your project, open a support ticket through the customer portal or contact our operations team at operations@polaronsolar.com.

Please reach out to marketing@polaronsolar.com or open a support ticket through the customer portal. Allow up to 24 hours for updates.

Yes, under the 'Finances' tab, you can view your balance, terms, and previous invoices. If you see incorrect information, contact accounting@polaronsolar.com.

Live data provides information about your system’s production. You can view production data from the last 5 minutes to the last year for a comprehensive overview.

If no live data appears, there may be a connection issue with your monitoring system. Open a support ticket through the customer portal or contact after-service@polaronsolar.com for assistance.

For technical questions, please reach out to it@polaronsolar.com for assistance.