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Frequently Asked Solar Questions

Are the solar panels expensive?

Not necessarily. The total cost of your solar system will vary depending on several factors, including electricity usage, home location, roof size, system size. However we remove the biggest roadblock of having high upfront costs by offering our low-interest Sunline financing program—with rates as low as 0%! Pair that with government rebate programs, and installing solar is now more affordable than you think! Need more detail? Feel free to reach us by calling 1-888-318-1988, or by sending an email to

Will solar panels work in overcast climates?


Even in foggy, rainy and snowy days, the solar panels will produce electricity. Polaron Solartech Corp. uses monocrystalline panels with PREC technology that is famous for its higher efficiency and excellent low-light performance. We also incorporate micro inverters to ensure the highest output of all panels with limited downtime due to obstructions compared to the traditional string inverter.

For customers in Alberta: A study from Northern Alberta Institute of Technology has shown that snow affects your production by only 2.2% over the entire year. Snow will melt almost three times faster off of a panel than it would on a regular asphalt shingle roof. You should be able to produce and bank enough energy during the summer months to cover your needs during the winter months.

Why microinverters are better than traditional inverters?

Unlike traditional string inverters that have a central inverter for the entire system, microinverters convert direct current into alternating current at module level to maximize energy conversion and to avoid fire hazard that can be caused by the high voltage on your rooftop. It is not only more efficient and safer but also much easier for maintenance. Our APSystem microinverter also works with a module-level monitoring system called EMA. You can log into the system by cell phone or computer to check the production in real-time.

What warranties and insurance protect the system?

You get a 25-year performance warranty for your solar panels and a 10-year product warranty. During installation and post-installation on equipment, we carry a minimum limit of liability of $5,000,000. For the LONGI solar modules, there is third-party insurance provided by Munich RE. Additionally, Polaron offers a 2-year labor warranty. Furthermore, the APSystems microinverter comes with a 10-year warranty that is extended to 20-years by Polaron (Polaron has pre-paid for the extended warranty). All of the mentioned warranties make Polaron’s solar panel system a worry-free investment.

How does net metering work?

With Net-Metering, the electricity generated from the solar energy system is first used to offset any household electrical consumption and any excess electricity which is not used by the household is then sent to the electrical grid; the excess electricity sent to the electrical grid is returned to you in the form of a credit.

Why should we support solar in Canada?

Solar photovoltaic energy is the fastest-growing source of electricity in Canada. There are different programs available across Canada that help minimize your carbon footprint and subsidize the cost of investing in your solar system. Climate change continues to be an essential topic in Canada, as this phenomenon affects us all. Save money and save the environment all in one shot.

Request a quote today and see much energy consumption can be offset by going solar with Polaron.

What differentiates Polaron from other solar companies?

a. Experience. We are one of the fastest-growing and most experienced solar companies in Canada. We are now supported by a billion-dollar solar investing company that has given us the stability required in an ever-changing marketplace.
b. Top-tiered products with competitive pricing. We provide competitive workmanship warranty services, and you can be assured that we will be present for the long haul
c. Unique programs that help more going solar more accessible and more affordable. Minimizing the impact of an investment this size to ensure you reap the benefits earlier than later.
d. Hassle-free. We take care of the paperwork, inspection, and working with the municipalities and other related authorities. We make a difference with the excellent services we provide. If you require more detail, please reach us by calling (647) 557-1207 or email to

What is Polaron’s full turnkey solution?

Our full turnkey solution provides you with a complete package of top-tier products and professional services to ensure a hassle-free experience when you are installing a solar panel system for your home. We will take care of everything so that all you need to do is lean back, switch the system on, and start saving money.

How does solar power work?

Solar panels will convert the sunlight (protons) into direct current (DC) electricity. The inverters and micro inverters then take DC energy and convert it to Alternating Currents (AC), which is safe, usable energy. Therefore, every day when the sunlight hits your roof, your rooftop will be generating electricity and paying itself off with renewable energy. The solar energy powers your home directly, and the excess energy will be sent back to the local utility grid as dollar credit for your next utility bill.

How much can I save by adopting solar?

Depending on how much energy you currently use at home, the savings will vary. We will design a system that maximizes savings by using highly efficient panels and incorporating a system layout that utilizes areas with the most sun exposure. Contact us to get a free proposal, let’s take care of the rest for you!

What happens if I sell the house?

No worries! Our team will help you transfer your solar contract to the new homeowners! Please contact our team in advance so that we can prepare the paperwork for you. We suggest you inform potential buyers early to make sure the process is smoother! Also, if it happens during the leasing term, you can buy out the system at any time and group the price. According to the research conducted by Lawrence Berkeley National Laboratory in California, houses with rooftop solar panels can be sold faster and at a higher price, compared with a similar home without one*.

Appraising Solar Energy’s Value
Solar Homes Sold 20% Faster, and for 17% More, NREL Study Finds

Why should I purchase solar panels instead of solar shingles?

Solar shingles are half efficient as solar panels because they need ventilation. Not only that, they are twice the price and aren’t designed for Canadian climates or weather conditions.

I am retiring or I will be retired in a few years. Am I too old to go solar?

The majority of our clients are retiring or will retire in a few years from now. They will have to live on a fixed income and want to protect their family against the rising cost of electricity. By investing in solar, you protect your budget, increase the value of your home (as solar is an appreciating asset), and make a positive impact on future generations.

How many steps do I need to get a solar system?

There are several steps to prep and install solar energy:
1) Site assessment
2) System design
3) Structural Design
4) Engineering Design Stamp
5) Local Distribution Company (LDC) request to connect application
6) Rebate applications
7) Building Permit Application
8) Hardware Packaging & Prep
9) Panel Installation
10) Electrical Installation
11) Electrical Safety Authority (ESA) Assessment
12) Issue ESA certificate to LDC
13) Final inspection & commission
14) Utility interconnection
15) Issue ESA to confirm rebate
16) Close Building Permit with Municipality
17) Monitoring & maintenance
Too complex? Don’t worry. Polaron provides a turnkey solution, where our expert team will assist you every step of the way. We take care of the paperwork, inspection, and working with the municipalities. We will make your solar experience as hassle-free as possible! Please feel free to reach us by calling (647)557-1207, or sending an Email to

How long will it take to get my solar system ready?

In most cases, it will take around 4-6 months from site assessment to the moment the system is online. However, the length of the period will vary from home to home, depending on the application process, weather conditions, etc. However, we will try our best to speed up the process.

Who will install the solar panels?

Our company employs local, and Polaron certified installers and technicians who will install the solar system on your rooftop to ensure a seamless process.

What kind of finance options do I have?

Polaron has a variety of programs to meet your current financial situation. Contact us for more details, please reach us by calling (647)557-1207, or send an email to about what programs are available in your area.

What is the return on investment?

The return on investment is contingent on which program you wish to go with and the rebate available in your province. Many of our customers are experiencing an immediate ROI, meaning the cost each month is outpaced by the savings from day one or close to it. In short, your lifestyle does not need to change, and you can start reaping the benefits almost immediately.

Will going solar affect my property tax?

We also encourage you to contact the Municipal Property Assessment Corporation (MPAC) to discuss how your project may affect your municipal property taxes. The Municipal Property Assessment Corporation (MPAC) has created a website with information available on how having solar panels installed on your property may impact your property taxes. Typically, Small-size ground installations, with a generation capacity up to 10 kW, will not see an increase in assessed value or a change in classification.

Do I require special insurance to cover my solar power system?

Our company carries commercial general liability insurance to ensure the quality of work. We do recommend that you contact your home insurance company or broker to confer with them regarding your insurance policy before signing. Individual companies may have policies Polaron is not aware of. You may be able to insure the panels under your standard home insurance.

Can the roof shingles be replaced after the system is installed?

Yes. But the panels need to be taken down first and put back on after the shingles have been replaced. The customer shall bear the cost of the removal and re-installation. Typically, if the shingles are near the end of their lifespan, our company recommends that the shingles be replaced before installation, with the solar panels, are built on top of the shingles, they naturally form extra protection for anything underneath.

After installation, Will my roof leak?

The proper installation of a solar system will not result in your roof leaking. We have a two-year workmanship warranty for 5 million dollars for all the work done on your roof.

Will my system require maintenance?

No! Solar panel systems are made of durable tempered glass and have no moving parts, which means there is nothing to maintain. If something does happen, your system monitoring app will alert you, and you have a 25-year performance warranty on the panels to cover any issues.

Do I need to clean the snow off my panels?

Polaron does not encourage any removal of snow or ice on the panels especially rooftop systems. Please know that the increase in production for the entire year would be approximately 5% which is not worth the risk of cleaning snow off your panels.

Will animals live under or ruin my panels?

Polaron installs critter guards on your solar system to help prevent animals from entering your system. This is the mesh that is wrapped around the ends of your solar system.

What is the customer portal?

Polaron’s customer portal is our exclusive way of making sure all the necessary information you need to know about your system and project is available 24/7, including estimated timelines, finance information and live data. Learn more about why we started our customer portal and all the fun features it has to offer!

What is the difference between Polaron’s customer portal and my APsystem/Hoymiles App?

We pull your live data information directly from your monitoring system. This provides you with another place to check your production, especially over a certain period of time. Beyond that, you can also view your project process, and finance information and check in on how many Polaron Points you’ve collected to redeem exclusive gifts. The goal of our customer portal is to build an integrated platform so you can get the most out of your experience with Polaron.

Can microFIT customers have access to the customer portal?

Unfortunately, microFIT customers don’t currently have access to our customer portal because we can only connect with Net Metering projects at the moment.

We would recommend checking your production in the following ways:

1. On your APsystems app;
2. Use the “Find Your Neighborhood” feature on our Live Data Map to locate your installation.

Where can I find my Customer Portal account information?

When your project moves to project management we’ll send your sign-in instructions with a temporary password to your email address. You will be required to set your own password after you sign in for the first time.

If you can't locate our email, you can reset your account's password or contact to gain access to your account.

Which email address do I use to sign in, and how do I change my email address?

Please use the email address that you provided to Polaron when you signed up with us.

If you’d like to change your email, please reach out to or open a support ticket through the customer portal so we can update your email address for you. Kindly allow up to 24 hours for the changes to be applied to your account. We'll let you know when you should use your new email address to sign in.

Keep in mind, each user can only sign in using a single email address at the moment.

Why can’t I sign in to my customer portal?

There might be multiple reasons as to why you can’t sign in to your portal, including password errors, email changes and wrong verification codes.

Check out our Blog Article to view solutions for common customer portal sign-in issues.

I entered my password/verification code too many times and got locked out of my account.

To protect you against potential cyberattacks, please wait a couple of days before trying again.

If you are the account owner and unable to access all 2-step verification methods, please contact for assistance.

Why do we recommend resetting your password and how do I reset my password?

We strongly recommend customizing your password periodically for security reasons.

If you know your password and can sign in to your account, you can reset your password from the Account Security Center:

1. Click or tap the “My Account” avatar (located on the top-right corner of screen) and select Account Security. You may need to sign in again.
2. Under “Your ways to sign in”, select Change next to “Password”.
3. Type in your new password, and select Confirm Change.
4. You will be signed out of your account. Follow the on-screen instructions to continue.

If you don’t remember your password, follow the instructions below:

1. Click I Forgot My Password on the sign-in page or use this direct link.
2. Enter your email address and select Send Email.
3. An email containing instructions to reset your password will be sent to you. It may take up to 15 minutes for this email to arrive in your inbox.
If you still don’t get an email:
a. Check your spam folder.
b. Add to your sender whitelist.
To request for another email, go back to step 1 and repeat the process. Please note that there is a daily limit on how many password reset emails you can request.
If you believe someone has been abusing your email address, contact us immediately at

Important: Resetting your password will not remove any 2-step verification methods you have previously set. If you are unable to sign in due to 2-step verification, please check out our Blog Article to view methods to recover your account.

The website is asking me for a verification code but I don't get one in my email.

We will never send verification codes to your email address. If we are asking you for a verification code, it is very likely that you have 2-step verification enabled.

Check out our 2-Step Verification Blog for more information on setting up and using 2-step verification.

How do I set up 2-step verification and why is it important?

To protect your sensitive information, we strongly recommend you to turn on 2-step verification to add an additional layer of security to your future sign-ins.

Check out our 2-Step Verification Blog for more information and a step by step guide on setting up 2-step verification with our customer portal.

Do I need to put in a 2-step verification code every time I sign in?

If you don’t want to enter a verification code every time you sign in, you can set your device as a trusted device by checking "Do not ask me for verification again on this browser". Once you’ve verified your identity with this device, you won’t have to enter a code when signing in with the same device next time.

For more information on managing your trusted devices, check out our 2-Step Verification Blog.

How do I set up a security question?

1. Click or tap the “My Account” avatar (located on the top-right corner of screen) and select Account Security. You may need to sign in again.
2. Under “More available methods”, select Security Question.
3. Choose your questions and answers. Make sure to choose combinations that are easy for you to remember but hard for others to guess.
4. Select Confirm.

How do I turn off 2-step verification?

1. Click or tap the “My Account” avatar (located on the top-right corner of screen) and select Account Security. You may need to sign in again.
2. Under “Your ways to sign in”, select Turn OFF next to “2-Step Verification”.
3. A pop-up window will appear to confirm that you want to turn off 2-step verification. Select Turn Off.

I recently changed/lost my phone and cannot receive 2-step verification codes. How can I sign in?

Please try verifying yourself with another 2-step verification method you have enabled.

If you didn't enable a second method or lost all of them, contact us at to request a reset of your 2-step verification methods. We will need you to ask some questions to verify you are the account owner.

Why can’t I use a password manager with your customer portal?

We don’t discourage customers from using password managers, however we have disabled the password autofill feature.

We have made this hard decision because of security risks of browser-integrated password managers. It lacks any kind of authentication by default before automatically filling in your password.

We unfortunately cannot enable you access to autofill for other password managers, due to the fact they share the same mechanism in detecting and processing password fields as the integrated one.

What are my points for?

Your points can be used to buy items from our online shop (coming soon). Every 10 kWh your solar system generates will earn you 1 point.

Why is my project taking longer than the duration shown on the customer portal?

Durations for each step can vary depending on the province and weather conditions. If you’d like an update on your project, feel free to open a support ticket through the customer portal or contact our operations team at

What if I see my customer portal information is incorrect?

Please reach out to or open a support ticket through the customer portal so we can update the information for you. Please allow up to 24-hours for the changes to be applied to your account.

Can I see financial information on my customer portal?

Yes, you can see your current balance, terms and previous invoices under the finance tab on your customer portal under “Finances”. If you see any incorrect information, please contact us at for further assistance.

What is live data?

Live data provides information about your system’s production. Choose from a wide variety of production data ranging from the last 5 minutes to the last year for a comprehensive view of how much your panels have saved you since the installation. If you notice any issues with your live data, please contact us at for further assistance.

Why don’t I see any live data on my customer portal?

If you aren’t seeing any data in the live data section, there could be some connection issues with your monitoring system. Please send us a support ticket through the customer portal or contact our after-service team at so we can look into your case.

What should I do if I’m experiencing technical issues with my customer portal?

If you have any technical questions, please reach out to for assistance.

See if solar is right for you

Take control of your energy costs—now and into the future. By partnering with Polaron, you’ll get the best solar energy solution, customized to your specific needs.