Navigate through our website, add the desired items to your shopping cart, and proceed to checkout. Follow the prompts and enter your shipping information . Select a payment method and review your order before confirming the purchase.

We accept major credit/debit cards (Visa, MasterCard, American Express). Please view the available payment options during the checkout process. If you have points with us, you can also redeem them with your purchase.

Absolutely! Our website employs industry-standard SSL encryption to secure your personal and financial information during transactions. We prioritize the privacy and security of our customers.

Different provinces/territories have different tax rates in Canada. We follow the tax rate(s) specified by your province/territory.

There are four situations that may apply for this question.

Situation 1: If you are a current Polaron customer who has access to the customer portal

        a.Click the “Login/register” button on the upper right corner, and then click the “sign up” button here.

        b. On the next page, since you are already a current Polaron customer and have access to the customer portal, please click the “Log in with Customer Portal” button.

        c. Log in with your customer portal credentials, if you have not already done so.

        d. You will be prompted to enter a few details to finish up creating your Points Mall account. Check our suggested username, first name and last name for your new mall account. Edit them if necessary and click “Create Points Mall account” when ready.

        e. Your Points Mall account will be created. Your Reward Points balance will appear on the upper right corner. Your Reward Points are the summaries of three components:

                1. Power Generation Rewards (the points converted from the power generated by your system)

                2. Campaign Bonus (obtained by participating in our campaigns)

                3. Point Redemption (the points that you redeemed on our shopping mall)

Your reward points balance may change frequently as your solar panels generate power constantly.

        f. If you see an error message, you may have already registered a casual account with us. In this case, to connect your account with the Customer Portal:

• • • • Click “Sign in” next to the “Already have an account?” button.
      • Log in using the account and password previously registered in the mall.
      • You will be asked to grant permission for our Points Mall to connect to your Customer Portal account. Click “Allow” to continue.
      • Wait until the process is complete. If you see an error message on this page, go back to the first step and try again. If the error still persists, contact us for assistance.
      • Your Reward Points balance will appear on the upper right corner. You can now start redeeming your points!

Situation 2: If you are a current Polaron customer who does not have access to the customer portal

You will need to wait for your customer portal access to become available which will happen when your project reaches the project management (PM) stage. However you may sign up to our points mall earlier by using the SAME email that you signed up with by following steps in situation 1. We will then help you link it to your customer portal once it is ready.

Situation 3: If you are a current Polaron customer who isn’t sure whether you have access to the customer portal

You may contact us via it@polaronsolar.com, and we will take a look at the project and get back to you as soon as possible.

Situation 4: If you are not a Polaron customer

Unfortunately, you cannot get points if you are not a Polaron customer for now. However, we strongly recommend looking into solar to save money on rising electricity bills, enhance your property value, and reduce your carbon emissions. Please take a 15-second free survey if you’d like to get started: https://polaronsolar.com/survey/

We will provide you with a free quote. In addition, we’ll be hosting fun campaigns in the future for you to earn points.

Unfortunately, orders cannot be modified or canceled once confirmed. Carefully review your order before completing the purchase.

Your order’s tracking number will be added to your account once your order is shipped. Additionally, Canada Post will update your delivery status to the email you provided in the order details. Alternatively, visit the Canada post website and track the delivery status there by providing the tracking number.

Free shipping is applied for orders equal to or over $75. A shipping cost of $15 will be charged if the order is less than $75. However, the shipping cost can be redeemed and waived if the sufficient points are used.

Estimated delivery times vary based on the shipping method selected and the destination. During the checkout process, you will see the estimated delivery time for each available shipping option.

Here is the estimated delivery time for your reference.

        GTA Ontario

        1-2 business days

        Ontario and Quebec: 

        1-4 business days

        Canada Nationwide:

        2-8 business days

Sorry, we currently provide domestic shipping only for Canada countrywide. We also don’t ship to P.O. boxes or APO/FPO addresses.

We accept returns for items that are unused, in their original condition, and in the original packaging. To be eligible for a return, the item must be returned within 30 calendar days from the date of purchase.

Please follow the steps below to initiate a return:

        a.Click your profile and select the “all orders” tag, then click the “return or replace items” button at the right top corner of the “all orders” page.

        b.Click the “Start a Return or Replacement” button to initiate a return.

       c.Click the “Return/Exchange Items” button.

        d.Click the gray “+ Add item” button on this page to choose which item you would like to return.

        e.Leave a message and/or upload any attachments and then click the “send” button. We will get back to you as soon as we process your return.

Returns initiated outside the specified time frame (30 calendar days) may not be accepted. Contact our customer support team for assistance and to discuss any exceptions. Please contact us via marketing@polaronsolar.com, and we will be happy to assist you.

We currently do not offer direct exchanges. To exchange an item, initiate a return for the unwanted item and place a new order for the desired item.

If you receive a defective or incorrect item, please contact our customer service immediately via marketing@polaronsolar.com. We will arrange for the return shipping and send you a replacement or issue a refund.